Top 20 AI Tools for Business in 2024

Artificial intelligence (AI) has transformed business operations across industries to a great extent. This has helped enhance efficiency, productivity, and growth for various organisations. The driving force behind this growth is AI tools for business. 

Organisations of all sizes can install these AI tools applications into their operations. This enables them to automate several processes to reduce errors and manual tasks. AI tools help automate routine tasks, provide advanced analytics, and improve customer interactions. They also enable better decision-making by offering real-time insights and predictive analytics. This technology allows businesses to personalise their offerings, leading to increased customer satisfaction.

This article discusses the top 20 AI tools for business and their benefits. You will learn how these tools can transform your business operations for competitive advantages.

List of AI Tools for Business

AI continues to revolutionise the way organisations operate today. The primary driver behind this change is AI tools. Here is a list of the top 20 AI tools for business operations, along with their functionalities and essential benefits.

1. ChatGPT for Customer Support

ChatGPT is an AI-powered language model that produces text resembling human language. This AI chatbot provides information and answers queries related to various topics.  

The benefits of ChatGPT include:

• Generates responses in seconds, enhancing customer experience.
• Creates high-quality content for blog posts, social media, and more.
• Analyses search queries and generates keywords for various search engines.
• Provides personalised content based on user preferences and previous interactions.

2. Hootsuite Insights

This helps with social media management and real-time analytics, enabling you to optimise your marketing efforts and enhance your online brand presence.

The benefits of Hootsuite Insights include:

• Enables you to see your social media ROI to determine what’s working and what’s not.
• Fill your content calendar with attractive, on-brand posts.
• Boosts reach by 3X, increases engagement, and grows followers with Hootsuite insights.

3. QuickBooks Online Advanced Software

An AI-powered accounting software that automates financial tasks, such as invoicing and expense tracking.

• Provides invoicing templates for creating professional invoices, sales receipts, and estimates.
• Records and tracks your income and tax expenses on time.
• Stores your data in the cloud, keeping it up-to-date across devices.
• Offers multi-currency support for sending invoices and recording transactions.

4. HubSpot CRM

It is one of the best AI tools for business that helps enhance customer relationship management. You can predict customer behaviour and automate follow-ups with HubSpot CRM. Its additional benefits include:

• Visual sales pipeline to track deals and their progress through various stages.
• Automated workflows for lead nurturing and customer engagement.
• Dashboards and reports to track sales performance, marketing effectiveness, and customer service metrics.

5. Zoho Analytics

An advanced AI-driven analytics platform for comprehensive data insights and business intelligence. It helps users analyse data, create visualisations, and discover real-time insights.

Its benefits include:

• Integrates with various data sources, including files (CSV, Excel), databases (MySQL, PostgreSQL), and cloud storage (Google Drive, Dropbox). 
• Enables combining data from different sources to create comprehensive datasets.
• Offers different chart types, including bar, line, pie, funnel, and geographical maps.
• Provides customisable dashboards for real-time monitoring and reporting.

6. Salesforce Einstein

Among the best AI tools for business for predictive marketing and personalised customer experiences, Salesforce Einstein is an efficient AI solution in sales and marketing.

The benefits of Salesforce Einstein include:

• Accessible to users without extensive data science expertise.
• Uses image recognition to categorise images, detect objects, and extract insights from visual data.
• Useful for applications like visual search, product identification, and quality control.

7. Tableau

This AI tool enables you to visualise data to make informed business decisions. Tableau is a user-friendly visual analytics platform that translates technical actions into data queries.

• Drag-and-drop interface for building complex visualisations without programming skills.
• Tableau dashboards for accessing and interacting with data on mobile devices.
• Tools for analysing trends over time and forecasting future values.

8. Microsoft Power BI

Microsoft Power BI is a business analytics service that provides interactive visualisations and AI-driven business intelligence capabilities. Its benefits include:

• Offers bar charts, line graphs, scatter plots, pie charts, maps, and custom visuals from the Power BI marketplace.
• Integrates with other Microsoft tools like Teams, Excel, and SharePoint for enhanced collaboration.
• Provides a market for custom visuals from the Power BI community and third-party vendors.

9. IBM Watson

IBM Watson is a robust AI platform offering tools for natural language processing, machine learning, and predictive analytics. Its benefits include:

• Enables businesses to build conversational interfaces for customer support and other applications.
• Offers a collaborative environment for training machine learning models.
• Converts spoken language into written text with high accuracy.
• Supports multiple languages and dialects.

10. Google Cloud AI

This platform includes a comprehensive suite of AI tools for business, including machine learning, data analysis, and natural language processing.

The benefits of Google Cloud AI include:

• Pre-trained models for image and video analysis.
• Managed Apache Spark and Hadoop service for data processing and machine learning tasks.
• Additional pipelines, notebooks, models, and datasets to facilitate sharing and collaboration.

11. Amazon Web Services (AWS) AI

AWS AI is a popular AI tool for businesses, offering extensive services, including machine learning and data analytics. Its benefits include:

• Recognises, verifies, and analyses faces for user verification and content moderation.
• Supports Jupyter Notebook instances for data exploration and model development.
• Provides a library of built-in algorithms for common machine learning tasks like clustering.
• Offers scalable infrastructure for managing and deploying machine learning models.

12. Adobe Sensei

Adobe Sensei is an AI and machine learning framework integrated into Adobe products, enhancing content creation and marketing across platforms. Its benefits include:

• Provides application programming interfaces (APIs) and software development kits (SDKs).
• Uses AI to automate document workflows and extract insights from documents.
• Enhances Adobe Experience Cloud solutions with AI-driven capabilities for personalising customer experiences.

13. Xero

Xero is AI-powered accounting software ideal for small businesses, offering automation of invoices and expense management. Here are the benefits of this AI tool for small business.

• Automatically imports and categorises bank transactions for faster reconciliation.
• Develops custom integrations using APIs to connect with business systems and automate workflows.
• Stores financial data with bank-grade encryption and regular data backups.

14. Canva

Canva is an AI-driven design tool that simplifies graphic design for marketing materials, social media posts, and more. Its benefits include:

• User-friendly interface and extensive template library.
• Web-based platform with regular updates and additions.
• Drag-and-drop functionalities with a customisable brand kit.
• Integrated stock photo library for versatile use across websites.

15. Slack with AI Integrations

Slack is one of the top AI tools for business that automates workflows and improves communication among teams. Its benefits include:

• Quickly find answers for projects and teams.
• Instantly summarise conversations with AI-powered channels.
• Receive daily recaps of all missed messages and conversations.
• Automate routine tasks and reminders to free up time for more strategic work.

16. Asana

Asana is a project management tool with AI features to optimise task management and team productivity. Its benefits include:

• Integrates with your files and other tools for better collaboration.
• Offers a messaging and communication tool for connecting and communicating across teams.
• Provides advanced task automation to streamline repetitive processes, saving time.
• Features customisable project templates and workflows to suit different team needs and project types.

17. Monday.com

Monday.com is an AI-enhanced work operating system for managing projects, workflows, and team collaboration. Its benefits include:

• Customisable project templates for various business applications and operations.
• Real-time collaboration for better communication across teams.
• A dashboard with multiple building blocks to create the desired team structure.
• In-built CRM to capture leads, track sales pipelines, and manage contacts.

18. Trello with Butler

It is an AI-powered automation tool that helps streamline project management and task tracking. Its built-in automation feature enables you to set up reminders and create workflow rules to ensure projects stay on track. 

The benefits of Trello with Butler include:

• Custom fields with extra boxes to keep the project information visible to everyone.
• Set up rules in plain English that result in various automated actions.
• Features like a drop-down list, numerical value, checkbox, and dates.

19. Grammarly

It is the most efficient AI-driven writing assistant. The platform improves communication by correcting grammar, tone, and style. Its benefits include:

• Provides suggestions for style, tone, clarity, plagiarism detection, fluency, word choice, and more.
• Offers comprehensive plagiarism analysis.
• Suggests improvements to enhance text readability.
• Detects and corrects context-specific language errors for high-quality content.

20. Zendesk

It is a popular customer service software with AI capabilities. Zendesk aims to automate support tickets and improve customer interactions. Its benefits include:

• Real-time customer support to engage with web visitors and answer questions.
• A ticketing system to organise customer issues, including logging, tracking, and prioritising inquiries.
• Powerful pre-built reports to visualise crucial information about customers and support performance.

Using AI Tools for Business

AI tools have transformed business operations by offering effective solutions that enhance efficiency, productivity, and sustainable growth. Organisations of all sizes can integrate AI in business. These tools provide advantages by automating routine tasks and optimising workflows. AI tools for business also enable informed decision-making processes across different operations. 

Careful implementation of the right AI tools can unlock new levels of performance. These tools must cater to specific business needs, allowing businesses to streamline operations and stay ahead of the competition. The ongoing advancements in AI promise continuous innovation, leading to improved business capabilities. No one can understate the power of AI tools for business, which is why many organisations have embraced these technologies to meet current challenges and position themselves advantageously. you can also learn about some AI tools for content writing and AI tools for education.

Also Read- Gemini vs ChatGPT: Which AI is Better?