Ultimate Guide to Dropshipping in India – Start Your Online Business in 2024
October 1, 2024
Quick Summary
Dropshipping is an online retail business where you purchase items from a third party and ship them directly to the customer.
Dropshipping has no inventory management, cost-effective, and is completely digital.
Shopify, Baapstore, Trade India are some of the biggest dropshipping companies in India.
Table of Contents
Dropshipping in India is a way to sell products online without keeping them in stock. When a customer buys something from your online store, you purchase the item from a supplier who ships it directly to the customer. It’s a great way to start an online business with little money. Dropshipping is legal in India and is growing fast. To succeed, you need to choose the right products, find good suppliers, and follow Indian e-commerce rules.
In recent years, more and more people in India have started shopping online. According to a report by IBEF, the Indian e-commerce market is expected to grow to US$ 200 billion by 2026. This growth has opened up many opportunities for entrepreneurs, and dropshipping is one of the most exciting ones.
In this guide, we’ll explore everything you need to know about dropshipping in India. Whether you’re a student looking for a side hustle or an entrepreneur wanting to start a new business, this article will help you understand what is dropshipping business in india, how dropshipping works and how to start a dropshipping in India.
Dropshipping is an online business model where the seller doesn’t need to keep inventory. Instead, the seller lists products on their website, and when a customer orders, the product is shipped directly from the supplier to the customer.
This means you don’t need to manage stock or worry about shipping logistics. The supplier does that for you!
1. How Does Dropshipping Work?
Here’s how the dropshipping process works:
You choose products from suppliers to list on your website.
A customer places an order on your website.
You forward the order and payment to the supplier.
The supplier ships the product directly to the customer.
The best part? You only pay for the product after the customer has paid you. This means you don’t need a lot of money, making it a low-risk way to start an online business.
Here’s a simple image to help you understand:
2. How is Dropshipping Different from Traditional Retail?
Let’s compare dropshipping to traditional retail:
Aspect
Traditional Retail
Dropshipping
Inventory
Store buys and stores products
No inventory needed
Upfront Costs
High (buying inventory)
Low (website setup)
Shipping
Store handles shipping
Supplier ships directly
Location
Physical store needed
Can operate from anywhere
Product Range
Limited by storage space
Wide range possible
Risk
Risk Higher (unsold inventory)
Lower (no inventory risk)
As you can see, dropshipping has some big advantages, especially for new entrepreneurs.
3. Is Dropshipping Legal in India?
Good news! Dropshipping is completely legal in India. However, like any business, you need to follow certain rules and regulations:
Business Registration: You should register your business. Options include:
Sole Proprietorship
Partnership Firm
Limited Liability Partnership (LLP)
Private Limited Company
GST Registration: If your annual turnover exceeds ₹40 lakhs (₹20 lakhs for some states), you need to register for Goods and Services Tax (GST).
Income Tax: You must pay income tax on your profits.
E-commerce Rules: Follow the e-commerce rules set by the government, like displaying seller information and having a proper return policy.
4. GST Implications for Dropshippers
Understanding GST is crucial for Indian dropshipping business. Here are some key points:
You need to charge GST on your sales if you’re registered.
You can claim input tax credit on the GST you pay to your suppliers.
Keep proper invoices and records for all transactions.
File regular GST returns as required.
It’s a good idea to consult with a tax professional to make sure you’re following all the rules correctly.
Types of Dropshipping Business Models in India
Now that you know what is dropshipping. Let’s know the different types of dropshipping business in India that you can choose from.
1. Business-to-Consumer (B2C) Dropshipping
In B2C dropshipping, businesses sell products directly to everyday customers through online stores. Think of it like an online shop where you can buy clothes, gadgets, or health products.
Examples: Online fashion retailers, electronics stores, or health products websites.
Advantages:
Direct customer engagement.
Greater control over branding and marketing.
2. Business-to-Business (B2B) Dropshipping
In this model, one business sells products to another business, often in bulk. It’s like a wholesaler supplying goods to a retail store, helping businesses stock up without holding inventory themselves.
Examples: Wholesale supply companies or platforms targeting retailers.
Advantages:
Potential for larger order sizes.
Building long-term relationships with other businesses.
3. Print-on-Demand Dropshipping
Print-on-demand lets you create custom-designed products, like T-shirts or mugs, that are only made when someone orders them. You don’t keep stock; instead, every order is printed fresh just for the buyer.
Examples: Custom apparel stores, personalized gift shops.
Advantages:
Unique product offerings that can greatly differentiate a brand.
No need for upfront inventory investment.
4. Niche Dropshipping
Niche dropshipping focuses on a specific type of product or customer group, like eco-friendly items or pet supplies. This helps you stand out and attract customers who are passionate about those particular products.
Examples: Eco-friendly products, pet supplies, or handmade crafts.
Advantages:
Less competition compared to general stores.
Ability to build a loyal customer base.
5. Global Dropshipping
Global dropshipping involves selling products from international suppliers to customers in India or other countries. You get access to a huge variety of products, often at lower prices.
Examples: E-commerce stores that source products from China, the US, or Europe.
Advantages:
Access to a wider variety of products.
Potentially lower prices depending on global suppliers.
6. Local Dropshipping
In local dropshipping, businesses work with nearby suppliers to sell products within a specific region. This means faster shipping times and supporting local merchants and products.
Examples: Regional fashion boutiques or local handmade crafts.
Advantages:
Faster shipping times due to proximity.
Support for local businesses and products.
7. Crowdfunding Dropshipping
Crowdfunding dropshipping uses platforms like Kickstarter to see if people want a product before you start selling. It helps you test ideas with potential customers and gather funds before production.
Examples: Innovative gadgets or unique products introduced on platforms like Kickstarter or Indiegogo.
Advantages:
Validating market interest before investing in inventory.
Building a community around a product.
8. Subscription-Based Dropshipping
Subscription-based dropshipping allows customers to receive products regularly. It creates a steady income stream and helps keep customers coming back for more.
Examples: Monthly beauty boxes, snack subscriptions, or health supplements.
Advantages:
Predictable revenue stream.
Opportunity for strong customer retention.
How to Start Dropshipping in India: Step-by-Step Guide
Ready to start your dropshipping journey? Here’s a step-by-step guide on how to start dropshipping business in india to help you get started:
Choosing the right products is crucial for your dropshipping success. Here are some popular categories and specific products that tend to do well in India:
Profit Margin: Aim for products with a good profit margin (usually 20-40%).
Shipping Cost: Lighter, smaller items are often cheaper to ship.
Demand: Use tools like Google Trends to gauge interest.
Competition: Look for products with demand but not too much competition.
Return Rate: Avoid products that are likely to have high return rates.
Remember to stay updated with current trends and seasonality. What’s popular can change quickly, so always be ready to adapt your product offerings.
Finding and Choosing Dropshipping Suppliers in India
Finding reliable suppliers is crucial for your dropshipping business. Here’s how to find and choose the best suppliers:
1. Where to Find Suppliers
Online Marketplaces:
IndiaMart
TradeIndia
Amazon Business
Global Platforms:
AliExpress
Alibaba
SaleHoo
Local Manufacturers:
Attend trade shows
Use local business directories
Dropshipping Aggregators:
Modalyst
Spocket
CJDropshipping
2. How to Evaluate Suppliers
When choosing a supplier, consider these factors:
Product Quality: Order samples to check quality firsthand.
Shipping Times: Faster shipping is always better for customer satisfaction.
Communication: They should respond quickly and clearly to your queries.
Pricing: Compare prices among different suppliers.
Minimum Order Quantities: Lower MOQs give you more flexibility.
Return Policy: A fair return policy protects you and your customers.
3. Red Flags to Watch Out For
Be cautious if a supplier:
Doesn’t have a professional website or contact information
Has many negative reviews or no reviews at all
Refuses to provide samples
Demands payment through unsecure methods
Can’t provide clear information about their products or processes
4. Tips for Negotiating with Suppliers
Start with small orders to build a relationship.
Ask about volume discounts for larger orders.
Be clear about your expectations for quality and shipping times.
Don’t be afraid to ask for better terms, but be respectful.
Consider exclusive agreements if you’re bringing significant business.
Remember, a good supplier relationship is key to your dropshipping success. Take your time to find suppliers you can trust and work well with.
Popular E-commerce Platforms for Dropshipping in India
Choosing the right e-commerce platform is crucial for your dropshipping business. Here’s a comparison of some popular options:
Platform
Pros
Cons
Best For
Shopify
• Easy to use • Many apps
• Monthly fee • Transaction fees
• Beginners • Scalability
WooCommerce
• Free • Highly customizable
• Requires WordPress knowledge
• Those with tech skills
Magento
• Powerful • Scalable
• Complex • Can be expensive
• Large businesses
Wix
• User-friendly • Good designs
• Limited customization
• Small businesses
BigCommerce
• Good built-in features
• Can be pricey as you grow
• Mid-size businesses
1. Integration with Indian Payment Gateways
Most of these platforms integrate well with popular Indian payment gateways. Here are some options:
Razorpay
PayTM
CCAvenue
PayU
Instamojo
Make sure to choose a payment gateway that offers competitive rates and supports multiple payment methods (credit/debit cards, UPI, net banking, etc.).
2. Considerations for Indian Dropshippers
When choosing a platform, consider:
Ease of Use: If you’re new to e-commerce, prioritize user-friendly platforms.
Mobile Responsiveness: Many Indian customers shop on mobile devices.
Language Support: Consider platforms that support multiple Indian languages.
SEO Features: Good SEO can help you attract more customers.
Customer Support: Check if the platform offers support during Indian business hours.
Remember, the best platform for you depends on your specific needs, technical skills, and budget. Don’t be afraid to try out a few options before making your final decision.
Marketing Your Dropshipping Business in India
Marketing is crucial for the success of your dropshipping business. Here are some effective strategies:
1. Social Media Marketing
Instagram:
Share high-quality product photos and videos.
Use relevant hashtags to increase visibility.
Engage with followers through stories and live videos.
Facebook:
Create a business page for your store.
Join relevant groups to connect with potential customers.
Use Facebook Marketplace to list your products.
WhatsApp:
Create a business account to communicate with customers.
Use status updates to showcase new products.
Create groups for loyal customers.
2. Content Marketing and SEO
Blog Posts:
Write articles related to your products.
Use keywords to improve search engine rankings.
Share helpful tips and how-to guides.
Product Descriptions:
Write unique, detailed descriptions for each product.
Include relevant keywords naturally.
Customer Reviews:
Encourage customers to leave reviews.
Respond to all reviews, both positive and negative.
3. Paid Advertising
Google Ads:
Use search ads to target people looking for your products.
Try display ads to reach a wider audience.
Facebook Ads:
Target ads based on interests, behaviors, and demographics.
Use retargeting to reach people who’ve visited your site.
Instagram Ads:
Create visually appealing ads for your products.
Use Instagram Shopping to make your posts shoppable.
4. Influencer Marketing
Micro-Influencers:
Partner with influencers who have 10,000-100,000 followers.
Look for influencers whose audience matches your target market.
Product Reviews:
Send free products to influencers in exchange for honest reviews.
Affiliate Marketing:
Offer influencers a commission for sales they generate.
5. Email Marketing
Welcome Emails:
Send a warm welcome to new subscribers.
Offer a discount on their first purchase.
Abandoned Cart Emails:
Remind customers about products they left in their cart.
Offer a limited-time discount to encourage purchase.
Newsletter:
Keep customers informed about new products and sales.
Share valuable content related to your niche.
Remember, the key to successful marketing is to provide value to your audience. Don’t just promote your products; build relationships with your customers and create a community around your brand.
Managing Finances and Taxes
Proper financial management is crucial for the success and legality of your dropshipping business. Here’s what you need to know:
1. Setting Up a Business Entity
Sole Proprietorship:
Easiest to set up
Suitable for small, low-risk businesses
No separation between personal and business finances
Partnership Firm:
Good for businesses with two or more owners
Requires a partnership deed
Limited Liability Partnership (LLP):
Combines benefits of a company and partnership
Offers limited liability protection
More complex to set up than sole proprietorship or partnership
Private Limited Company:
Most formal structure
Offers best protection and credibility
More expensive and complex to set up and maintain
2. Understanding GST for Dropshippers
Goods and Services Tax (GST) is a crucial aspect of running a dropshipping business in India:
Registration:
Mandatory if your annual turnover exceeds ₹40 lakhs (₹20 lakhs for some states)
You can register voluntarily even if below the threshold
Charging GST:
Once registered, you must charge GST on your sales
GST rates vary depending on the product category
Input Tax Credit:
You can claim credit for the GST paid on your purchases
This helps reduce your overall tax liability
Filing Returns:
Regular filing of GST returns is mandatory
Frequency depends on your turnover and business type
Record Keeping:
Maintain proper invoices and records for all transactions
Keep records for at least 5 years
3. Pricing Strategies and Profit Calculation
Cost-Plus Pricing:
Add a fixed percentage to your costs
Formula: Selling Price = Cost + (Cost × Markup %)
Competitive Pricing:
Set prices based on what competitors are charging
Be careful not to price too low and hurt your profits
Value-Based Pricing:
Set prices based on the perceived value to the customer
Useful for unique or high-quality products
Profit Calculation:
Profit = Revenue – (Cost of Goods + Operating Expenses)
Consider all costs: product cost, shipping, platform fees, marketing, etc.
4. Tools for Financial Management
Accounting Software:
Options like Tally, Zoho Books, or QuickBooks
Help in managing invoices, expenses, and GST filing
Inventory Management Tools:
Helps track stock levels and sales
Many e-commerce platforms have built-in tools
Payment Reconciliation Tools:
Help match payments received with orders
Useful for managing multiple payment gateways
Profit Calculation Spreadsheets:
Create or use templates to track profits per product
Remember, while these tools can help, it’s always advisable to consult with a professional accountant, especially when dealing with taxes and complex financial matters.
Handling Shipping and Returns
Efficient shipping and a clear returns policy are crucial for customer satisfaction in dropshipping. Here’s how to handle these aspects:
1. Shipping Options in India
Domestic Courier Services:
Options like BlueDart, DTDC, Delhivery
Good for fast, reliable domestic shipping
India Post:
Economical option, especially for rural areas
Might be slower than private couriers
E-commerce Logistics Providers:
Services like Shiprocket, Pickrr
Can integrate with multiple couriers and your e-commerce platform
Hyperlocal Delivery:
For same-day delivery in metro cities
Options like Dunzo, Swiggy Genie
2. Strategies for Offering Free Shipping
Increase Product Prices:
Build shipping cost into the product price
Customers often prefer a higher price with free shipping over separate charges
Minimum Order Value:
Offer free shipping on orders above a certain amount
Encourages customers to add more items to their cart
Membership Program:
Offer free shipping as part of a paid membership program
Can increase customer loyalty
Limited-Time Offers:
Use free shipping as a promotional tool during sales or festivals
3. Creating a Clear Returns Policy
Timeframe:
Clearly state how many days customers have to return items
7-30 days is common, depending on the product type
Condition of Returns:
Specify in what condition items must be returned
E.g., unused, with original packaging and tags
Return Shipping:
Clarify who pays for return shipping
Consider free returns for faulty items
Refund Process:
Explain how and when refunds will be processed
Include information about exchanges if you offer them
Exceptions:
List any items that cannot be returned (e.g., personalized items)
4. Managing Customer Expectations
Clear Communication:
Provide realistic delivery timeframes
Send regular updates about order status
Transparency:
Be upfront about shipping costs and delivery times
Explain any potential delays (e.g., customs for international orders)
Packaging:
Ensure products are well-packaged to avoid damage
Consider eco-friendly packaging options
After-Sales Support:
Respond promptly to shipping and returns queries
Provide easy-to-follow instructions for returns
Remember, a smooth shipping and returns process can turn a one-time buyer into a loyal customer. It’s worth investing time and effort to get these aspects right.
Customer Service Best Practices
Excellent customer service can set your dropshipping business apart from competitors. Here are some best practices:
1. Importance of Customer Service in Dropshipping
Trust Building:
Good service builds trust, especially important when customers can’t see the product in person
Encourages repeat purchases and referrals
Brand Differentiation:
In a crowded market, great service can make your brand stand out
Can justify higher prices compared to competitors
Feedback Loop:
Customer interactions provide valuable insights for improving your business
Helps identify popular products and potential issues
2. Tools for Efficient Customer Support
Help Desk Software:
Options like Zendesk, Freshdesk, or Zoho Desk
Helps manage and track customer queries efficiently
Live Chat:
Tools like Tidio or Olark
Allows real-time communication with customers
Chatbots:
Can handle basic queries 24/7
Frees up time for complex issues
FAQ Section:
Answer common questions on your website
Reduces the number of basic queries you need to handle
Social Media Management Tools:
Helps monitor and respond to comments and messages on social platforms
Options like Hootsuite or Buffer
3. Handling Common Customer Issues
Delayed Shipments:
Provide regular updates
Offer compensation for significant delays (e.g., discount on next purchase)
Product Quality Issues:
Apologize sincerely
Offer refunds or replacements promptly
Wrong Item Received:
Arrange for return shipping at your cost
Send the correct item as soon as possible
Size or Fit Problems:
Provide detailed size guides on your website
Offer easy exchanges for different sizes
Order Cancellations:
Process cancellations and refunds quickly
Ask for feedback to understand the reason for cancellation
4. Building Customer Loyalty
Personalization:
Use the customer’s name in communications
Offer product recommendations based on past purchases
Loyalty Program:
Reward repeat customers with points or discounts
Offer exclusive access to new products or sales
Follow-Up Emails:
Ask for feedback after purchase
Send care instructions or usage tips for the product
Social Media Engagement:
Respond to comments and messages promptly
Share user-generated content (with permission)
Surprise and Delight:
Occasionally include small free gifts with orders
Send personalized thank you notes
Remember, in Dropshipping India, you might not have control over product quality or shipping, but you always have control over how you treat your customers. Exceptional service can turn challenges into opportunities to win loyal customers.
Scaling Your Dropshipping Business in India
Once your dropshipping business is up and running successfully, you might want to consider scaling. Here’s how you can grow your business:
1. When and How to Scale
Signs You’re Ready to Scale:
Consistent profits over several months
Steady increase in orders
Positive customer feedback
Efficient operations and systems in place
Steps to Scale:
Increase marketing budget
Expand product range
Improve website and user experience
Hire help (virtual assistants, customer service reps)
2. Automating Processes
Inventory Management:
Use tools that automatically update stock levels
Set up alerts for low stock items
Order Processing:
Implement systems that automatically forward orders to suppliers
Use software that generates shipping labels automatically
Customer Service:
Set up autoresponders for common queries
Use chatbots for 24/7 basic support
Social Media:
Use scheduling tools to plan and post content in advance
Set up automated rules for ad campaigns
3. Expanding Product Range
Analyze Current Sales:
Identify your best-selling products and categories
Look for complementary products to add
Test New Products:
Start with a small inventory to gauge demand
Use pre-orders to test interest in new items
Seasonal Products:
Plan ahead for holiday and seasonal items
Start marketing early for these products
Private Labeling:
Consider creating your own branded products
This can increase profit margins and brand loyalty
4. Exploring Multi-Channel Selling
Online Marketplaces:
List products on platforms like Amazon, Flipkart, Myntra
Each platform has its own rules and fees, so research carefully
Social Commerce:
Sell directly through Facebook and Instagram shops
Use features like shoppable posts and stories
Mobile App:
Develop a mobile app for your store
Offer app-exclusive deals to encourage downloads
Offline Channels:
Consider pop-up shops or partnering with physical stores
This can help build brand awareness and trust
5. International Expansion
Research New Markets:
Look for countries with demand for your products
Consider cultural differences and preferences
Localization:
Translate your website and product descriptions
Adjust pricing for local currencies
International Shipping:
Partner with reliable international shipping providers
Be clear about customs and import fees
Legal Compliance:
Understand tax implications of selling internationally
Ensure compliance with local e-commerce laws
Remember, scaling should be done gradually and thoughtfully. It’s important to maintain the quality of your products and service as you grow. Don’t sacrifice the things that made your business successful in the first place.
Case Studies: Successful Indian Dropshippers
Learning from real-life examples can provide valuable insights. Here are a few case studies of successful dropshipping businesses in India:
1. Case Study 1: EcoKart
Background:
Started in 2018 by Rohit Sharma
Focuses on eco-friendly home and lifestyle products
Content Marketing: Created a blog with tips for sustainable living
Influencer Partnerships: Collaborated with eco-friendly lifestyle bloggers
Results:
Grew to ₹50 lakhs monthly revenue within 2 years
Built a loyal customer base of over 100,000
Featured in several national publications
Lessons:
Choosing a specific niche can lead to strong brand identity
Content marketing can drive traffic and build authority
Partnering with relevant influencers can boost credibility
Case Study 2: TrendyWear
Background:
Launched in 2019 by Priya Patel
Sells trendy, affordable fashion accessories
Key Strategies:
Fast Trend Adoption: Quickly added new trendy products
Social Media Marketing: Heavy focus on Instagram and Facebook
Customer Service: 24/7 chat support and easy returns
Results:
Reached ₹1 crore annual revenue in the first year
Built an Instagram following of over 500,000
Maintained a customer satisfaction rate of 98%
Lessons:
Being responsive to trends can drive sales in fashion niches
Strong social media presence can be a powerful marketing tool
Excellent customer service can lead to repeat customers and referrals
Pros and Cons of Dropshipping in India
Like any business model, dropshipping has its advantages and challenges. Let’s take a look:
Advantages
Low Initial Investment: You don’t need to buy inventory upfront, so you can start with very little money.
Flexibility: You can run your business from anywhere with an internet connection.
Wide Product Selection: You can offer many different products without storing them.
Easy to Start: Setting up a dropshipping business is simpler than many other types of businesses.
Low Risk: Since you don’t buy products in advance, there’s less financial risk.
Scalability: It’s easy to add new products or expand to new markets.
Challenges
Lower Profit Margins: Since you’re not buying in bulk, your profit per sale might be smaller.
Less Control: You don’t handle the products, so you can’t control quality or shipping times.
High Competition: Many people are attracted to dropshipping because it’s easy to start, leading to more competition.
Supplier Issues: If your supplier makes a mistake, your customers might blame you.
Complex Returns: Handling returns can be tricky when you don’t physically have the products.
Customer Service Challenges: You need to handle customer queries about products you’ve never seen in person.
Despite these challenges, many people find that the benefits of dropshipping outweigh the drawbacks, especially when starting out in e-commerce.
Start Your Dropshipping Business Today
Who doesn’t want to have a profitable business without even doing much, anyone would love to do this right? So why not, with dropshipping business in India you can earn quite a good amount of money by selling products on e-commerce sites. And that’s not the only best part, you don’t even have to get into the process, of manufacturing, packaging or delivery.
So, don’t wait up and start your drop shipping in India today, with so many products to offer and even more customers to buy; you will positively find your way. And in case of any confusion do re-read the article.
With our Business Guide, discover Unique Business Ideas, build a successful business from scratch, and learn effective business growth strategies.
Yes, dropshipping works in India, especially with the growing e-commerce market, increasing online shoppers, and accessibility to global suppliers.
Q2. Who is the most successful dropshipper in India?
The most successful dropshipper in India are Rohit Sharma (EcoKart), Priya Patel (TrendyWear) and Neha Kumar (TechGadgetPro), etc.
Q3. How much money is needed for dropshipping in India?
The initial investment for dropshipping in India can be as low as ₹10,000 to ₹50,000, depending on the platform, product sourcing, and marketing expenses.
Q4. Can I start dropshipping with no money?
Technically, you can start dropshipping with minimal upfront cost, especially with free trial platforms and low-cost marketing options, but having some funds helps with advertising and scaling.
Q5. Is dropshipping profitable in India?
Yes, dropshipping can be profitable in India if you choose the right products and effectively manage your marketing and supply chain.
Q6. How to start dropshipping business in india for free?
You can start a dropshipping business in India for free by using platforms like Meesho, GlowRoad, or Shopify (with free trial options). You don’t need inventory or upfront investment—just a solid online platform and a marketing strategy.
Q7. What is the average dropshipping income in India?
The average dropshipping income in India can range from ₹20,000 to ₹1,00,000 per month, depending on product niche, marketing efforts, and sales volume. Some entrepreneurs scale up to make significantly more based on demand and operational efficiency.